© 2001-2009 Scott Degraffenreid
NECESSARY MEASURES
Metrics that Determine Success
NECESSARY MEASURES
Metrics that Determine Success
Company performance is optimally aligned with experience or necessary skills.
Stages of Productivity Relative to Attrition
Company performance is occasionally disrupted by a lack of experience or necessary skills.
Mission critical performance is frequently unacceptable.
Mission critical functions are hopelessly backlogged or constantly unavailable.
Key projects, sales or revenue generating activity frequently postponed or canceled.
Business reduced to "crisis management" & damage control.
Most people realize that high employee turnover is closely correlated with business dysfunction. The prevailing tendency, however, is to assume that attrition is a trailing indicator. In other words, that it is a consequence of poor business performance.
In fact, voluntary turnover, especially of experienced personnel is a leading indicator and a primary factor in deteriorating business performance. The stages described below are very closely correlated with relative turnover numbers within an industry.
Attrition versus Productivity
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