© 2001-2009 Scott Degraffenreid
NECESSARY MEASURES
Metrics that Determine Success
NECESSARY MEASURES
Metrics that Determine Success
Meticulous with equipment. Adheres to regulations. Will argue about the right way of playing the game.
Impatient and competitive. Tends to be aggressive in the game.
Likely to know everyone on both teams because they are very talkative and gregarious.
Has a routine schedule. Practices the same strategies over and over.
Playing Team Sports
Cautious:
Aggressive:
Persuasive:
Systematic
Cuts and saves coupons. Tallies expenses while they shop. Reads labels.
Doesn’t utilize a shopping list. Buys what looks appealing at the moment.
Talks with people while shopping. Offers help to other shoppers. Procrastinates shopping. Forgetful.
Plans shopping list based on menus. Follows a step-by-step routine.
Shopping for Groceries
Cautious:
Aggressive:
Persuasive:
Systematic
Information is organized and filed. Avoids unnecessary piles. A place and time for everything.
Not concerned with things on the desk unless it helps get the results. They don’t want clutter visible.
Disorganized. Frustrated when can’t find something people want.
Has a system for everything. Enjoys organization and routine.
Condition of Desk
Cautious:
Aggressive:
Persuasive:
Systematic
Meticulous with equipment. Adheres to regulations. Will argue about the right way of playing the game.
Impatient and competitive. Tends to be aggressive. Winning is the only option.
Likely to know everyone on both teams because they are very talkative and gregarious. Loves to win.
Has a routine schedule. Practices the same strategies over and over.
Playing Team Sports
Cautious:
Aggressive:
Persuasive:
Systematic
The following examples identify the common characteristics of each profile in specific settings. You can often identify yourself, family members, co-workers and customers by observing their surroundings and behaviors.
Examples of CAPS Profiles
Why do customers act like they do and what do they really want from you?
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