Reading2 http://www.necessarymeasures.biz/necessarymeasures_036.htm Scott Degraffenreid is known for his ability to study business situations and develop powerful, effective methods. He says "Everyone deserves a winnable game worth playing!" He is highly effective in employee retention, referral marketing, process and sequence, attrition issues, and business consulting. Thu, 03 Sep 2009 22:46:26 GMT Web Easy by Avanquest Software Reading2 http://www.necessarymeasures.biz/necessarymeasures_036.htm http://www.necessarymeasures.biz/nm.jpg Recommended Articles "Putting the Service Profit Chain to Work," Haskett, J.L., Jones, T.O., Loveman, G.W., Sasser, Jr., W.E., Schlesinger, L.A., Harvard Business Review, March-April 1994.

"The New Deal: What Companies and Employees Owe One Another," O'Reilly, Brian, Fortune, June 13, 1994.

"Some Companies Cut Costs Too Far, Suffer Corporate Anorexia," Wysocki, Bernard, The Wall Street Journal, July 5, 1995.

"A Power Producer Is Intent on Giving Power to It's People," Markels, Alex, The Wall Street Journal, July 3, 1995.

"Quality Is Not What You Think It is," Benson, Tracy E., Industry Week, October 5, 1992.

]]> http://www.necessarymeasures.biz/necessarymeasures_036.htm Thu, 03 Sep 2009 22:46:26 GMT Scott Degraffenreid and Donna Blandford http://www.necessarymeasures.biz/necessarymeasures_036.htm#1 More Great Reading (in our opinion) "A Whole New Mind - Moving from the Information Age to the Conceptual Age" by Daniel H. Pink published by the Penguin Group, 2005.

 

“Bringing Out the Best in People" by Aubrey C. Daniels published by McGraw Hill, Inc., 1994.

 

“The Customer Comes Second” by Hal F. Rosenbluth published by William Morrow and Company, Inc., 1992.

 

“The Service Profit Chain” by James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger, published by The Free Press, 1997.

]]> http://www.necessarymeasures.biz/necessarymeasures_036.htm Thu, 03 Sep 2009 22:46:26 GMT Scott Degraffenreid and Donna Blandford http://www.necessarymeasures.biz/necessarymeasures_036.htm#2