Scott Degraffenreid has used social network analysis to create a powerful array of processes and strategies for overcoming business' most persistent challenges.

     1 - How do you acquire customers economically and consistently?

           The referral marketing strategy known as the N.U.D.E. Model is guaranteed to, at least, triple your referral customer base.

    2 - How do you keep customers? 
         Very simply, loyalty is the default condition.  Customers are more like barnacles than butterflies.  The answer then lies in understanding clearly and specifically why customers leave.  Scott has uncovered the 2 core drivers that account for over 80% of all voluntary attrition.  This can allow your business to expand exponentially.

       3 - What is the key to phenomenal productivity?
             It has been said: “Gratitude is the source of abundance.”  Scott says:  “Acknowledgement is the voice of gratitude!” Being able to express and accept acknowledgment is the most important factor in driving performance. 

            The Acknowledgement T.R.A.I.L. shows business leaders and managers how to communicate powerfully in the 5 languages of acknowledgement (Trust, Respect, Appreciation, Interest, and Listening).  This 3-hour seminar has increased productivity in a wide range of organizations by as much as 500%.