There are Two Major Categories correlated with 80% of all Voluntary Attrition:
1 - Nobody likes to feel inadequate
Common Illustrations:
- Communication - incomplete or unreliable
- Choices - absent or insufficient
- Challenges - unclear, unsatisfying or overwhelming
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2 - It is easier to leave than argue
Common Illustrations:
- Promises -
not specific, not kept, kept late
- Expectations - thwarted, changed arbitrarily, unfulfilled
-Commitments - unacknowledged, vague, incompatible
This is a sort of 30,000-foot-view of what we work on in employee retention engagements. It sounds simple and to a certain degree it is. It is about how an organization communicates value and how well it listens. It gets complicated really fast though, we have identified and catalogued over 700 specific expressions of the two drivers mentioned below.
There are a staggering number of ways to make people feel inadequate and almost as many ways to make them feel you are not listening. Addressing just a few of those issues significantly reduces employee turnover but more importantly recovers commitment, enthusiasm and productivity.
